The internet is a great resource and plays an increasingly important part in so many people’s lives. This is particularly true of people who have disabilities, for whom it can be a vital lifeline and a way of getting information, services and help that they would otherwise miss out on. However, so many websites present disabled online users with difficulties because their content or layout has not been designed in a way that is accessible to everyone.
The needs of a disabled online user are diverse and dependent on the type of disability. For example it may be difficult for someone to use a keyboard or handle the equipment, view and read the screen or hear it.
There are an increasing amount of dedicated services, some free of charge, available to people with disabilities, such as extra free voice minutes for the deaf on use of SMS (texting), or provision of bills in large text or Braille format. But before choosing a service it is useful to find out how sensitive the provider is to disabled customers in general.
Website accessibility training
Websites like www.ucandoit.org.uk offer training for disabled users on how to get the most out of the internet and email. www.bbc.co.uk/ouch gives disabled users the chance to write and follow discussions on messageboards and blogs.
Disability Services Online
The BroadbandSuppliers' comparison and reviews website has a very useful page called Disability Services Online which offers comprehensive listings and information on the many types of online services available for disabled users.
For more information visit: http://www.broadbandsuppliers.co.uk/uk-isp/disability-services-online/
Company websites and accessibility - legal obligations on the web
Company websites need to comply with the Equality Act 2010 which states that websites should be accessible to disabled users.
Read further information about legal obligations for website owners.
